Privacy & Cookie Policy

1. Information We Collect

We may collect and process the following types of information:

• Contact Information: your name, phone number, email address, and any details you provide when contacting us.
• Service Enquiry Information: information about the work you require, such as plumbing, heating, tiling, bathroom renovation, or emergency call-out details.
• Technical Information: your IP address, browser type, device type, pages visited, and general website usage data.
• Communication Records: copies of emails, messages, or form submissions sent through our website.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• To respond to enquiries and provide quotations.
• To arrange, deliver, and manage our services.
• To communicate with you regarding appointments, call-outs, or ongoing work.
• To improve our website, services, and customer experience.
• To maintain website security and prevent misuse.
• To comply with legal, tax, or regulatory obligations.

3. Legal Basis for Processing

We process personal data only where we have a valid legal basis to do so. This may include:

• Consent: when you voluntarily submit an enquiry form or accept certain cookies.
• Contract: where processing is necessary to provide a quotation or carry out requested services.
• Legitimate Interests: where necessary for running and improving our business, customer communication, and website security.
• Legal Obligation: where we must retain or process data to comply with applicable laws or regulations.

4. How Long We Keep Your Data

We retain personal data only for as long as reasonably necessary for the purposes set out in this policy, including responding to enquiries, providing services, maintaining business records, and complying with legal obligations.

When data is no longer required, we take reasonable steps to delete or securely dispose of it.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information only where necessary, for example:

• With trusted service providers who help us operate our website or business.
• With IT, hosting, or website support providers.
• With professional advisers where required for legal, compliance, or business administration purposes.
• Where required by law, regulation, or lawful request from an authority.

Any third-party service providers we use are expected to handle personal data securely and only for relevant business purposes.

6. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve security, and provide insight into website usage.

How We Use Cookies

Our website uses cookies to ensure the site works correctly, to improve performance, and to better understand how visitors use the website. Some cookies are necessary for core functionality, while others may be used for analytics, functionality, or user preference management.

Types of Cookies We May Use